Smart Approach is a global provider of leading high-tech security training solutions, including computer based (CBT) x-ray screener training and security training solutions.
As a well established organisation with a proven track record, our olutions are specifically developed to assist people who are involved in protecting high-risk environments; such as airports, aircraft, ports, cruise ships, law enforcement centres, military bases and government buildings.
Smart Approach is recognised for its ethical and professional business approach to its many clients, which is just one of the reasons that Smart Approach x-ray screener training and security training solutions are currently being used to train over 250,000 screeners world-wide.
Following the events of 9/11 and the 7 July London bombing, and as threat levels shift to severe, millions of lives are increasingly reliant upon the proficiency of security staff.
Every day countless packages and baggage items are
screened for potentially lethal articles, Existing technology
is only effective if security screeners are well-trained to
recognise the numerous types of threats and if they can
fully utilise the security equipment on hand, Security
personnel must be familiar with metal detectors,
physical search procedures, hand-wanding,
x-ray machines, ion detection, EDS
machines and much more.
Training for x-ray screeners and
security is increasingly vital for
development and maintenance
of these skills, especially with
new technology and emerging
threats on the horizon.
We have a unique understanding of
the challenges involved with training
security professionals and through a combination
of security expertise and market leading products we are
able to help your organisation maintain and increase
screener competence.
We offer a range of high-tech security training solutions
which have been developed using our specialist experience
in the aviation industry and our work with the leading
manufacturers of security and simulation equipment.
Our training solutions include:
We provide flexible and affordable high-tech security
training solutions to a vast range of clients of all sizes
around the world on a basis that suits their requirements;
from a one off licence fee to a monthly pay-per-user
charge. All clients have the opportunity to benefit from
the after care and maintenance programme which ensures
they always have the back-up and support needed.
If you are involved in protecting high-risk environments
then our scaleable, yet affordable solutions will be of
real benefit to you. Please call us to discuss how we
can help you.
download pdf outline of course 904kb
This is a computer based training course intended
for all non-security personnel working airside. It
provides a grounding in aviation security
procedures and equips staff with an
understanding of how to identify and deal with
potentially dangerous situations and enables
them to understand the action to take in the
event of an emergency, including:
This course has been prepared in
consultation with security
managers from several major
European airports and is designed
to meet the EU 2320 requirement
which states that all personnel who
have cause to work airside on a regular
basis have received basic training leading to
general security awareness.
This is a computer based training course (CBT) which
provides the ultimate in flexibility and individuality. Delivered
over the internet and viewed using browsers such as
Microsoft Internet Explorer, the course can be taken
securely using the internet or over a local networklintranet.
It takes in the region of three hours to complete.
Each user has a personal login and password and they
can progress at their own pace; stopping and starting as
they wish. The course can be interrupted at any time and
resumed from the same point at a later date.
The Airside Security Awareness Course is broken down
into four modules. These follow the Tell-Shaw-Do training
philosophy, meaning that trainees practice what they have
jusllearnt by addressing real life security threat situations
that may be encountered at an airport.
Each module has a series of question and answer tests
to reinforce learning and to measure attainment
levels. This information also provides a full
audit trail to guide the trainers should they
need to work more closely with
individuals to improve their
competence further.
This module sets the scene for the
course, highlighting past security
incidents which enable the trainees
to understand the importance of their
own role in contributing to future airport
security. Controlled and restricted areas are
outlined and the organisations and laws governing
aviation security are described.
At the end of the module there is a quiz with sixteen
randomly generated questions which aid the user in
checking their level of learning.
The user is taught how to establish a secure environment
through the creation of a number of controlled areas and
the restricted movement of personnel and materials into
and out of these areas. Physical security measures are
detailed together with
more in-depth protection of the most vulnerable areas
through setting 'in-depth' rings of increasing security. The
Importance of security checks, access arrangements and
authorisation areas are also described; together with the
need for the airport tD pass and how it is employed as an
integral part of the security system. There are five practical
exercises to complete and sixteen randomly generated
questions to test understanding.
Users are taught to identify a variety of airside
environmental threats such as terrorism and criminal
activity, potentially dangerous objects and situations,
together with the correct action to be taken. For example,
a potential scenario could deal with the discovery of an
abandoned bag or other suspicious items.
• This section includes four exercises which allow the user
to select the correct action to be taken when addressing
potential security breaches. A quiz tests the degree of
understanding.
This module addresses the procedures for handling
telephone and other bomb warnings at airports. It details
the correct way to question a caller, how to document the
necessary Information accurately and how to pass it on
to the relevant authorities. An exercise then takes the user
step-by-step through a bomb-threat call situation. At each
stage the user must choose how to question the caller
and follow appropriate corrective action. This is extended
to deal with accident and medical emergency situations.
Typical evacuation procedures are described, followed by
a quiz of sixteen randomly generated questions.
1.1 Introduction
1.2 Wny security is necessary
1.3 Past security incidents
1.4 Threat, risk and vulnerability
1.5 Controlled and restricted areas
1.6 Organisations and laws governing aviation security
1.7 Summary
1.8 Quiz
2.1 Introduction
2.2 Areas of the airport
2.3 Physical security and in-depth security rings
2.4 Security checks and authorisation areas
2.5 Cargo and hold baggage security
2.6 Exercises
2.7 Summary
2.8 Quiz
3.1 Introduction
3.2 Different threat types and groups
3.3 Terrorists
3.4 Different types of terrorism
3.5 Criminals
3.6 Other threat groups
3.7 Dangerous objects
3.8 Abandoned and suspicious items
3.9 Exercises
3.10 Summary
3.11 Quiz
4.1 Introduction
4.2 Areas of the airport
4.3 Physical security and in-depth security rings
4.4 Security checks and authorisation areas
4.5 Cargo and hold baggage security
4.6 Exercises
4.7 Summary
4.8 Quiz
download pdf outline of course 204kb
Written in consultation with the ICAO representatives at a number of major airports, the
course is designed to train a newly recruited pre-board passenger screening checkpoint
operator to work in accordance with ICAO standards and practices. The course covers all
aspects of the duties of a checkpoint officer including:
The ICAO course is approximately 12 hours in duration, it has five modules and a series of
question and answer tests to reinforce learning and
measure attainment levels. The course design allows
each user to progress at his or her own pace; it can be
interrupted at any time and resumed from the same point
at a later date. Each user has their own login and
password, attainment scores are stored centrally and can
be analysed using a report tool.
Wherever possible the modules follow the Tel-Show-Do sequence which reinforces
learning by having trainees practice what they have just learnt.
The course design allows for any element to be modified or removed, new modules or
elements may be written and added. This enables security/training managers to revise the
course in response to changes stipulated by their own regulatory authorities.
This module gives an introduction to the course, the legal
basis for passenger screening and a screening officer’s
duties and responsibilities at the checkpoint. It describes
some past security incidents to enable screening officers to
understand the importance of their task. At the end of the
module there is a quiz with 16 randomly generated
question to aid the user to check the level of learning.
Users are taught about the four categories used for screening: Non-threats; possible
threats; definite threats and dangerous goods and what kinds of items
are associated with each. They are instructed as to what action to take
should a threat item or dangerous goods be identified. A series of
interactive exercises in this module help users recognise non-threat,
definite threat, possible threat and dangerous items together with their
corresponding x-ray images. There are also five tests, one at the end
of each sub-module.
The various methods for screening a passenger prior to them boarding an aircraft are addressed in this module. These are:
The correct practice, supported with video clips, for using
each method is covered in detail. Appropriate ways to
deal with atypical passengers such as those with
disabilities, carrying diplomatic bags, wearing religious
clothing, authorised to carry firearms etc. are reviewed.
The actions to take in the event that an alarm cannot be resolved, a passenger refuses
some element of the screening procedure, becomes aggressive or flees from the
checkpoint are covered. Each sub-module concludes with a test, there are six in all.
This module describes how to screen passengers’ hand-carried items using X-ray
screening equipment and the safe operation of X-ray equipment is discussed. A series of
exercises to practice conveyor belt control, use of the zoom function and image
enhancement tools for the Heimann 6040 and a Rapiscan 500 series x-ray machine.
Plug-in x-ray simulators for L3 Linescan 200 series, L3 PX-M, Heimann 6040i and
Rapiscan 500 series cargo machines are available to complement the course.
The procedure for conducting a physical bag search in the event that a bag is suspected to
contain a possible threat is demonstrated, the importance of noting objects which seem out
of place or abnormally heavy is emphasized. The use of trace detection as a part of the
search of suspect items in a bag is reviewed this includes
swabbing procedure and how to analyse a swab using typical
trace detection equipment. Possible scenarios are explored
covering both innocent reasons why an alarm may be triggered
and what action to take when a security officer is not comfortable
with the passenger’s explanation. There are four tests in this
module.
The Smart Approach X-ray screening machine simulator is introduced and the trainee is
shown a typical simulation session followed by a review.
download pdf outline of course 788kb
This is a computer based training course for
checkpoint security personnel guarding
government buildings, power stations, military
establishments and other sensitive facilities. It
covers all aspects of security from x-ray scanning
to physical search techniques.
Written in consultation with a number of security
managers and drawing on our own security
knowledge, this course has been designed
to train newly recruited security officers
to the very highest standards and
practices. It covers all aspects of a
checkpoint officer’s duties,
including:
This is a computer based training
course (CBT) which means ultimate
flexibility and individuality. Each user has
a personal login and password and they can
progress at their own pace; stopping and starting as they
wish. The course can be interrupted at any time and
resumed from the same point at a later date.
The general security checkpoint training course is
approximately 12 hours in duration and is broken down
into five modules which follow the Tell-Show-Do sequence
so that trainees can practice what they have just learnt.
Each module has a series of question and answer tests
to reinforce learning and to measure attainment levels.
This information is stored centrally and can be analysed
using a report tool.
Whether responding to legal or regulatory changes, or
even addressing your own organisation’s changing
requirements, the course design allows for any element
to be modified or removed, and even provides for new
modules to be developed and included.
Compatible with all leading x-ray equipment
This course includes a number of hands-on exercises
to practice using the x-ray machines required,
such as Rapiscan, Smith-Heimann, L3 etc.
In order to set the scene this
module provides the background
and an overview of the course, the
legal basis for personnel screening,
and a screening officer’s duties
and responsibilities at the
checkpoint. It describes methods
used by terrorists to disguise threat
items among seemingly innocent
personal items and bags to help
security officers understand the
importance of their task. At the end of
the module there is a quiz with sixteen
randomly generated questions which help the
user to check their level of learning.
Users are taught the four screening categories: nonthreats,
possible threats, definite threats and dangerous
goods, together with the kinds of items likely to be
associated with each. They are instructed in the course
of action to be taken in the event that a threat item or an
item of dangerous goods is identified. The tutoring is
followed by a series of interactive exercises to help the
users to recognise the non-threat, definite threat, possible
threat and dangerous items; together with their
corresponding x-ray images. There are five tests, one at
the end of each sub-module.
The various methods for screening a person prior to them
passing a checkpoint are addressed in this module. They
include:
The correct practice in each area is covered in detail and
supported with relevant video clips. Appropriate methods
of dealing with atypical people, such as those with
disabilities, carrying diplomatic bags, wearing religious
clothing or authorised to carry firearms are reviewed. This
module also details the appropriate actions to take in the
event that an alarm cannot be resolved, a person refuses
some element of the screening procedure, becomes
aggressive or flees from the checkpoint. Each of the six
sub-modules concludes with a test.
This module covers the important issue of operating x-ray
equipment safely. It also covers the methods of screening
bags and other items using x-ray screening equipment.
A series of exercises to practice conveyor belt control,
use of the zoom function and image enhancement tools
for the Heimann 6040 and a Rapiscan 500 series x-ray
machines are included. If required, plug-in x-ray simulators
for L3 Linescan 200 series, L3 PX-M, Heimann 6040i are
also available to complement the course.
The procedure for conducting a physical bag search is
demonstrated and the importance of noting objects
seemingly out of place or abnormally heavy is emphasized.
In addition the use of trace detection is covered as a part
of the search procedure for suspect bags. This includes
the swabbing procedure and analysis of a swab using
typical trace detection equipment. Possible scenarios are
explored for reasons why an alarm may be triggered and
the action to be taken should a security officer not be
comfortable with the person’s explanation. There are four
tests in this module.
The Smart Approach x-ray screening machine simulator
is introduced and the trainee is shown a typical simulation
session followed by a review.
1.0 Introduction to General Security Screening
1.1 Checkpoint security screening
1.2 Test
2.0 Identifying the Threat
2.1 Introduction
2.2 Non-threat items
2.3 Definite threat items
2.4 Dangerous goods
2.5 Possible threats
2.6 Review
2.7 Test
3.0 Screening People
3.1 Introduction
3.2 Walk-through metal detector
3.3 Hand-held metal detectors
3.4 Physical searches
3.5 Atypical screening
3.6 Denied entry
3.7 Summary
3.8 Test
4.0 Hand Carried Items
4.1 Introduction
4.2 The x-ray system
4.3 X-ray safety
4.4 X-ray images
4.5 Conducting a physical inspection
4.6 Summary
4.7 Test
5.0 SmartSystem Trainer
5.1 Introduction of x-ray screening machine simulator
5.2 Typical simulation session
5.3 Review
download pdf outline of course 220kb
Inappropriately packed and undeclared dangerous goods have been the cause of major aviation
incidents, such as the fire that broke out on ValuJet flight 592 causing it to crash into the Florida
Everglades killing all on board. It is recognised that air cargo consignments are of interest to
terrorists for the shipment of illicit goods to or the concealment of an explosive device intended to
bring down the aircraft. Authorities are responding to the situation by requiring an increasing
proportion of cargo to be passed through x-ray screening equipment.
It has become the responsibility of the carrier or its
agent to provide adequate, ongoing training of x-ray
screener operators. The Smart screen cargo
simulator is an important component in that training
by providing near perfect simulation of the X-ray
equipment through computer-based training
techniques. SmartSystem can be used as part of the
induction training of new employees and for periodic
re-training to maintain the highest performance
levels.
Smart Screen has been developed by UK Department for Transport approved Security, Firearms and Explosives trainers. Surveys have shown a 70% improvement in screener performance where SmartScreen forms a major is a part of a screener training program.
Using computer-based techniques, SmartScreen allows
an x-ray operator to be exposed to a large number of xray
images of cargo items many of which contain
security threats such as improvised explosive devices
(IEDs). Real items of cargo are passed through the
cargo x-ray screener and the images captured using
SmartApproach’s technology. The resulting library of
images is almost indiscernible from those produced by
the x-ray machine including all strip options and other
enhancements such as inverse, crystal clear and high
power. SmartScreen will run on any reasonable
modern PC running under Windowx XP, several
networked PCs may be used to form a CBT classroom.
What constitutes a threat in the air cargo environment
is can dictated by the content of the accompanying
paperwork. A consignment of detonators
accompanied by the appropriate dangerous goods
declaration may be cleared by screeners while
another similar consignment lacking the appropriate
paperwork should be subjected to further
investigation.
The trainee is presented with a sequence of x-ray
images of cargo items plus a representation of the xray
machine control panel. Pressing the various control keys on the panel using the mouse allows the various image enhancement functions to be
activated exactly as they are on the x-ray equipment.
The trainee can also see a simplified version of the accompanying documents showing the air
waybill and any dangerous goods declaration. The student has the choice to clear the item of
cargo, reject it because of incorrect paperwork or reject it because of a threat item. The rejection
process includes specifically identifying the item of concern and its location in the consignment.
At the end of a sequence of cargo of typically 20 – 30 cargo items (duration selected by trainer) there follows a session review with each item being revisited. The trainee’s decision to reject or clear the item is compared to the correct decision and reasons provided. An opportunity is provided to view any threat item and compare the x-ray image with a photograph.
An on screen high level report indicates to the trainee
whether they have passed or failed the session and
where they have made errors.
Every trainee has their own individual log in, the system records their performance scores from
every session allowing the trainer to issue certification, or where appropriate identify weaknesses
and assist the trainee to improve their skills in further training sessions.
These records also provide evidence in the event of a security audit or investigation following an incident.
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