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Support

Support

Service and Maintenance Solutions

Do you require monthly support on your HAB products? We offer monthly service and maintenance packages on Rapiscan Systems’ machines, so that you can focus on what matters most to you, while we focus on what we’re best at doing. Our service team will ensure that your Rapiscan equipment keeps running smoothly, to ensure that your business can operate with minimal interference.

Platinum Contract

All Spare Parts (including the x-ray generator head)

All Transport and Freight costs for spare parts

All Labour costs – 7 days per week (including travel to and from site)

Preventative Maintenance Services every 3 months (including radiation safety checks)

All Emergency Call-outs

Gold Contract

All Spare Parts (including the x-ray generator head)

All Transport and Freight costs for spare parts

All Labour costs – 5 days per week, Mon-Fri 08h00-17h00 (including travel to and from site)

Preventative Maintenance Services, every 4 months (including radiation safety checks)

Four (4) Emergency Call-outs per annum

Platinum Contract

 All Spare Parts (including the x-ray generator head)

 All Transport and Freight costs for spare parts

 All Labour costs – 7 days per week (including travel to and from site)

 Preventative Maintenance Services every 3 months (including radiation safety checks)

 All Emergency Call-outs

Gold Contract

All Spare Parts (including the x-ray generator head)

All Transport and Freight costs for spare parts

All Labour costs – 5 days per week, Mon-Fri 08h00-17h00 (including travel to and from site)

Preventative Maintenance Services, every 4 months (including radiation safety checks)

Four (4) Emergency Call-outs per annum

Silver Contract

Excludes all Spare Parts and Freight

Preventative Maintenance Services every 3 months (including radiation safety checks)

All Service charge labour – Mon-Fri 08h00-17h00

Two (2) Emergency Call-outs per annum

Bronze Contract

Excludes all Spare Parts and Freight

Preventative Maintenance Services every 4 months (including radiation safety checks)

All Service charge labour – Mon-Fri 08h00-17h00

Silver Contract

Excludes all Spare Parts and Freight

Preventative Maintenance Services every 3 months (including radiation safety checks)

All Service charge labour – Mon-Fri 08h00-17h00

Two (2) Emergency Call-outs per annum

Bronze Contract

Excludes all Spare Parts and Freight

Preventative Maintenance Services every 4 months (including radiation safety checks)

All Service charge labour – Mon-Fri 08h00-17h00

Platinum

Platinum Contract

  • All Spare Parts (including the x-ray generator head)
  • All Transport and Freight costs for spare parts
  • All Labour costs – 7 days per week (including travel to and from site)
  • Preventative Maintenance Services every 3 months (including radiation safety checks)
  • All Emergency Call-outs

Gold

Gold Contract

  • All Spare Parts (including the x-ray generator head)
  • All Transport and Freight costs for spare parts
  • ll Labour costs – 5 days per week, Mon-Fri 08h00-17h00 (including travel to and from site)
  • Preventative Maintenance Services, every 4 months (including radiation safety checks)
  • Four (4) Emergency Call-outs per annum

Silver

Silver Contract

  • Excludes all Spare Parts and Freight
  • Preventative Maintenance Services every 3 months (including radiation safety checks)
  • All Service charge labour – Mon-Fri 08h00-17h00
  • Two (2) Emergency Call-outs per annum

Bronze

Bronze Contract

  • Excludes all Spare Parts and Freight
  • Preventative Maintenance Services every 4 months (including radiation safety checks)
  • All Service charge labour – Mon-Fri 08h00-17h00

Please complete form to enquire about our Maintenance Contracts.